Storage De Beauvoir Town Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage De Beauvoir Town provides storage, associated removal services, and related activities to private and business customers. By booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming any booking.
1. Definitions and Scope of Services
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual or business entering into a contract with Storage De Beauvoir Town for storage, removal, transport, packing, or associated services.
Company means Storage De Beauvoir Town and any authorised staff or contractors acting on its behalf.
Services means any storage, removal, handling, packing, loading, unloading, transport, or related services provided by the Company.
Goods means the items and property that you ask us to store, move, handle, pack, or transport.
Contract means the legally binding agreement between you and the Company as confirmed during the booking process and governed by these Terms and Conditions.
These Terms and Conditions apply to all Services provided by the Company unless otherwise agreed in writing. Any additional or different terms proposed by the Customer will not apply unless expressly accepted in writing by the Company.
2. Booking Process
2.1 You may request a quotation for Services by providing accurate and complete information about your requirements, including but not limited to the volume and nature of Goods, collection and delivery addresses, access conditions, dates, times, and any special handling needs.
2.2 Any quotation issued by the Company is based on the information supplied by you and is not binding if that information is inaccurate, incomplete, or changes before the Service is carried out. The Company reserves the right to amend quotations or apply additional charges if the actual work required differs from that originally described.
2.3 A Contract is formed only when the Company confirms acceptance of your booking. Confirmation may be given in writing or by other agreed means. The Company may decline a booking request at its sole discretion.
2.4 You are responsible for checking the details of the booking confirmation, including dates, times, addresses, and the description of Services. If any details are incorrect, you must notify the Company as soon as possible so that amendments can be considered. Changes may affect pricing and availability.
2.5 Any estimated timeframes for collection, delivery, or duration of Services are provided for guidance only and are not guaranteed, although the Company will take reasonable care to meet agreed timeframes where possible.
3. Payments and Charges
3.1 The price for the Services will be set out in the quotation or booking confirmation. Unless otherwise stated, prices are exclusive of any applicable taxes, fees, or charges that may be imposed by law or by third parties such as tolls, congestion charges, or parking fees.
3.2 The Company may require a deposit or full prepayment to secure your booking. Any deposit amount and due date for payment will be specified at the time of booking. If you fail to pay a required deposit by the agreed date, the Company may cancel your booking or offer the slot to another customer.
3.3 Payment terms for storage may be weekly, monthly, or for other agreed periods. Storage fees are payable in advance for each period and must be received in cleared funds by the due date.
3.4 Additional charges may apply if the work takes longer than anticipated due to delays beyond the Company’s control, such as waiting for access, incomplete packing by the Customer, or inaccurate information regarding the volume of Goods or access conditions. Additional charges may also apply for heavy or awkward items, extra staff, materials, or extended travel.
3.5 If payment is not received by the due date, the Company may charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full. The Company may also suspend or withhold Services, including access to stored Goods, until all overdue sums and any associated charges are paid.
3.6 If you fail to pay storage charges or other sums owed, the Company may exercise a lien over your Goods. After giving reasonable notice, the Company may sell or otherwise dispose of some or all of the Goods to recover outstanding amounts and reasonable costs arising from the sale or disposal. Any balance remaining after such recovery will be held for you.
4. Cancellations, Amendments and Refunds
4.1 You may request to cancel or amend your booking by contacting the Company with reasonable notice before the agreed start of the Services.
4.2 The Company may apply cancellation charges depending on the timing of your cancellation. If you cancel well in advance, a full or partial refund of any prepaid amounts may be provided, less any non-refundable costs incurred by the Company. If you cancel with short notice, a higher cancellation fee or loss of deposit may apply.
4.3 If you wish to change the date, time, or scope of the Services, the Company will try to accommodate your request but cannot guarantee availability. Changes may result in revised pricing, and any additional costs must be paid in accordance with the Company’s payment terms.
4.4 The Company may cancel a booking or suspend Services if you fail to provide required information, access, or payment, or if you are otherwise in breach of these Terms and Conditions. In such cases, cancellation charges may apply and the Company will not be responsible for any resulting loss.
4.5 The Company may also cancel or delay Services where it is not reasonably possible to proceed due to events beyond its control, such as severe weather, road closures, accidents, public emergencies, or industrial action. In such circumstances, the Company will seek to reschedule Services but is not liable for resulting losses that could not reasonably be avoided.
5. Customer Responsibilities
5.1 You are responsible for ensuring that the Goods are adequately packed, labelled, and prepared for storage or removal, unless packing services are expressly included in your booking. The Company may refuse to handle poorly packed or unsafe items.
5.2 You must provide accurate information about the Goods, including their approximate volume, nature, and any items that may require special care, equipment, or handling, such as fragile, bulky, or high-value items.
5.3 You must ensure that the premises at collection and delivery addresses offer safe and reasonable access for staff and vehicles, including clear routes, parking arrangements, lift or stair access, and disclosure of any restrictions, hazards, or limitations.
5.4 You must not ask the Company to store or transport any Goods that are prohibited under these Terms and Conditions, under applicable law, or that are unsafe or unsuitable for storage or removal.
6. Prohibited and Restricted Goods
6.1 The following items must not be stored or transported by the Company under any circumstances.
Explosives, flammable liquids or gases, or other hazardous materials including fuels, solvents, paints, fireworks, and chemicals.
Perishable goods or items requiring controlled temperatures, including fresh food, plants, or living creatures.
Illegal items, including stolen property, unlawful substances, and any items whose possession or transport is prohibited by law.
Any waste, rubbish, or items intended only for disposal rather than storage or removal.
6.2 If the Company discovers that prohibited items have been included in the Goods, it may refuse to store or transport them, and may take legal or regulatory action if required. You will be responsible for any costs, losses, or damage resulting from the inclusion of such items.
7. Waste Regulations and Disposal
7.1 The Company operates in accordance with applicable waste and environmental regulations. You must not use the storage or removal services as a means to dispose of controlled waste, hazardous materials, or items that require specialist disposal.
7.2 If during the provision of Services the Company reasonably considers that some Goods are waste or are unsuitable for storage or removal, it may refuse to handle them or may require you to make alternative arrangements.
7.3 Where the Company agrees to remove unwanted items, this will be treated as a separate service and may be subject to additional charges. Any such removal will be undertaken in accordance with legal requirements and, where applicable, using authorised waste transfer or disposal facilities.
7.4 You are responsible for ensuring that any items presented for removal do not breach waste, environmental, or safety regulations. You will indemnify the Company for any claim, fine, or cost resulting from the disposal or attempted disposal of unlawful or improperly classified waste.
8. Liability and Insurance
8.1 The Company will take reasonable care in handling, storing, and transporting your Goods. However, all Services are provided subject to the limitations and exclusions of liability set out in this section.
8.2 Unless otherwise agreed in writing, the Company’s liability for loss of or damage to Goods arising from its negligence or breach of contract will be limited to a reasonable amount per item or per consignment, subject to an overall cap. Details of any applicable limits may be provided in writing or set out in the quotation or booking confirmation.
8.3 The Company will not be liable for loss or damage that arises from any of the following.
Acts or omissions of the Customer, including improper packing, overloading of boxes, failure to label fragile items, or failure to provide correct information.
Inherent defects or characteristics of the Goods, such as natural wear and tear, leakage, corrosion, or deterioration.
Events beyond the Company’s reasonable control, including accidents, severe weather, war, terrorism, public disorder, or industrial action.
Loss of profits, business interruption, loss of opportunity, or any other indirect or consequential loss, whether or not the Company has been advised of the possibility of such loss.
8.4 The Company does not accept liability for cash, jewellery, precious metals, securities, or items of exceptional value unless they have been specifically declared and accepted in writing, and additional charges or insurance arrangements have been agreed.
8.5 You are strongly advised to take out appropriate insurance cover for your Goods while they are in transit or storage. Any insurance provided or arranged by the Company, if offered, will be subject to separate terms and conditions and may carry exclusions and limits.
8.6 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, or for any other matter that cannot legally be limited or excluded.
9. Claims and Notice of Loss or Damage
9.1 You must inspect your Goods promptly on delivery or when accessing them in storage. If you discover any loss or damage that you believe is attributable to the Company, you must notify the Company as soon as reasonably practicable and provide details in writing within a reasonable period.
9.2 The Company may require you to provide evidence of the loss or damage, such as photographs, receipts, or valuations. You must cooperate with any investigation and allow the Company reasonable opportunity to inspect the Goods and the locations concerned.
9.3 Failure to notify the Company of any claim within a reasonable time may affect the Company’s ability to investigate the matter and may reduce or extinguish any liability it may otherwise have.
10. Access to Storage and Security
10.1 Access to stored Goods will be subject to the Company’s security procedures and opening hours, which may change from time to time. You must comply with any reasonable instructions given by staff while on the premises.
10.2 The Company will implement reasonable security measures to protect stored Goods, but it does not guarantee that unauthorised access or theft will never occur. You remain responsible for ensuring that your own insurance arrangements are adequate.
10.3 If storage charges remain unpaid or if you are otherwise in breach of these Terms and Conditions, the Company may restrict or refuse access to your Goods until the matter is resolved.
11. Termination of Storage
11.1 Either party may terminate a storage arrangement by giving reasonable notice in accordance with any agreed minimum storage period. If you terminate before the end of a prepaid storage period, refunds will be at the Company’s discretion unless otherwise required by law.
11.2 On termination, you must remove your Goods from storage by the agreed date and settle all outstanding charges. If you fail to do so, the Company may continue to charge storage fees and may eventually exercise its lien and sale rights.
12. Data Protection and Privacy
12.1 The Company will collect and process personal data in order to provide the Services, manage bookings, process payments, and comply with legal obligations. Personal data will be handled in accordance with applicable data protection laws.
12.2 The Company may use your contact details to communicate about your booking, provide service updates, and issue invoices or notices. It will not sell your personal data to third parties. Any sharing with third party providers will be limited to what is reasonably necessary to perform the Services or meet legal requirements.
13. Changes to these Terms and Conditions
13.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will generally apply to new bookings made after the date the revised terms are published or provided.
13.2 For ongoing storage arrangements, the Company will notify you of any material changes that affect your rights or obligations. Continued use of the Services after such notification will be treated as acceptance of the updated Terms and Conditions.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising from or related to these Terms and Conditions, the Contract, or the Services, except where applicable law provides otherwise for consumers.
By confirming a booking or using the Services of Storage De Beauvoir Town, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
